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Distance Contract
Making an order in the online store “ZZF-SHOP.COM”, you hereby agree that you have read the “Distance Contract” and the content of this agreement is acceptable for you. Having issued an order, you have concluded a remote contract with ZZF-SHOP.COM, which imposes obligations and obligations on both sides.
This agreement is concluded between “A. Zariņa Zīmogu Fabrika” LLC, the owner of the online store ZZF-SHOP.COM (hereinafter referred to as ZZF-SHOP.COM), the unified registration number 44103111546, and the Buyer making the purchase at ZZF-SHOP.COM. The Distance Contract applies to all orders and purchases issued in ZZF-SHOP.COM.
1. General rules for the order of goods.
1.1. By this contract, ZZF-SHOP.COM produces and supplies the goods ordered by the buyer on the Internet trading site ZZF-SHOP.COM, and the buyer agrees to accept and pay the cost of the ordered goods, depending on the chosen shipping method.
1.2. Ordering of goods, payment for them, their production, supply and other issues are subject to these terms and conditions and the legislative acts of the Republic of Latvia being effective at the moment of placing the order.
1.3. Within the framework of this Distance Contract, the order of goods is carried out only with the support of the online store ZZF-SHOP.COM, filling in all required fields and pressing the button “Order”. The order of the goods in ZZF-SHOP.COM is considered to be an offer of the buyer to the supplier to enter into this Distance Contract, which stipulates the shipping of the ordered goods and the buyer’s consent to purchase the ordered goods at the specified price. If the order is correctly issued, a message will appear that the order has been accepted.
1.4. After the purchase is completed, the buyer will receive an order confirmation on the e-mail address. The receipt by the buyer of “automatic order confirmation ZZF-SHOP.COM” means that ZZF-SHOP.COM accepted the buyer’s offer, for its part has joined this Distance Contract, and this Distance Contract between the buyer and ZZF-SHOP.COM is considered concluded.
1.5. All prices for goods on the website of the online store ZZF-SHOP.COM are indicated, including VAT 21%. The price of the goods and the cost of shipping are indicated in the invoice.
1.6. We accept payment by transfer to a bank account, as well as bank payment cards.
2. Ways and cost of shipping of the order.
2.1. The online store ZZF-SHOP.COM provides shipping of the order in following ways:
2.1.1. by courier service (DPD Latvija);
2.1.2. receiving goods personally at the office of ZZ-SHOP.COM on Tērbatas iela 85-3, Rīga, Latvija.
2.2. Conditions and delivery costs could differ depending on the delivery method chosen by the buyer.
3. Order execution term.
After the Buyer has approved design layout and paid for order in full amount, including payment for chosen delivery method, the order is manufactured and shipped out from zzf-shop.com store within 24 (twenty four) hours.
4. Inability to deliver.
In case when manufacturer’s warehouse is out of the goods the buyer is immediately warned by call to his specified phone number. In this case, the buyer is refunded the full amount, if he has chosen the payment method “transfer” and payment is made, or at the buyer’s option an equivalent product at the equivalent price will be offered.
5. The order of withdrawal, return and exchange of goods.
5.1. Right of refusal – return of goods within 14 calendar days from the date of purchase.
5.1.1. Each buyer can use the right of refusal and return the goods within 14 calendar days from the date of purchase. The use of this right is governed by the rules approved by the Cabinet of Ministers of the Republic of Latvia.
Consumer Rights Protection Law
Regulations Regarding Distance Contracts
5.1.2. In order for the right of refusal to be effective, the buyer of the goods must comply with the following conditions: check, but do not start using the purchased product. Do not open the packaging of video, audio, computer or software of any other products. Keep and do not spoil the original packaging of the goods. Keep and do not spoil the complete set of goods.
5.1.3. The buyer may not exercise the right of withdrawal in cases provided for under Art. 22 of the Cabinet of Ministers Regulations No. 255 “Regulations Regarding Distance Contracts”, dated May 20, 2014, including, if:
• the goods are made to the buyer’s specifications or are clearly personalised;
• the goods are liable to deteriorate or expire rapidly;
• the consumer has unsealed the packaging for goods which are not suitable for return due to health protection or hygiene reasons;
• the goods are, after delivery, according to their nature, inseparably mixed with other items;
• the consumer has specifically requested a visit from the trader or service provider for the purpose of carrying out urgent repairs or maintenance. If the seller or the service provider, upon arriving to the consumer premises, provides additional services or delivers goods that are not the required spare parts for carrying out the repairs or maintenance tasks, the right of withdrawal shall apply to these additional services or goods;
5.2. For all cases of refusal, the buyer is obliged to notify in writing to e-mail: info@zzf-shop.com, obligatorily including the order number, name and surname for which the order was placed.
5.3. Procedure for return of goods:
The goods should be returned to ZZF-SHOP.COM legal address: Tērbatas iela 85-3, Rīga, Latvija, LV-1001.
5.3.1. After receiving a return shipment of the goods within 30 days, the buyer will be credited to the buyer’s personal account indicated on the return form.
5.3.2. When goods are returned, the transport risk is borne by the buyer.
6. Warranty.
The online store ZZF-SHOP.COM provides all products with a manufacturer’s guarantee. The guarantee is valid only upon presentation of a receipt for payment of the invoice issued by ZZF-SHOP.COM, if the goods were purchased by transfer, or by an ECA check if the goods were purchased in cash. The warranty does not apply if the defect in the goods was caused by improper use, maintenance or wear. If you have any questions or ambiguities, please write to the customer service at: info@zzf-shop.com
7. Other terms and conditions
7.1. Mutual relationship between the Parties, which are not specified in this Distance Contract, shall be regulated by legal enactments being in force in the Republic of Latvia at the time of executing the order, especially regarding Consumer Rights Protection Law, Information Society Law and Civil Law.
7.2. The Parties are relieved from liability for full or partial non-performance of their liabilities if such non-performance has occurred due to force majeure circumstances after the date of placing the order as a disaster or accident, which was impossible to be forecasted or avoided. Such force majeure include events, which are beyond the control and liability of the Parties (nature catastrophes, flood, fire, earthquake and other nature disasters, as well as war and warlike activities, strikes, adoption of new legal enactments and other circumstances which are beyond the control of the Parties), but especially any disturbances in the server and information system operation (disturbances in electricity supply, damage to cables, computer viruses, etc.). Force majeure shall be proved by the Party, to which it refers.
7.3. All mutual disagreements shall be solved by the Parties in negotiations, but if they are not settled in negotiations, then the disagreements are solved in the court of the Republic of Latvia according to the legal enactments of the Republic of Latvia.